Harnessing the IoT to create a Total Experience
IoT (Internet of Things) products are changing the competitiveness of companies and reshaping their internal organization and business processes.
The IoT represents an important opportunity for companies in all sectors. Indeed, the concept is changing the way digital products are designed and used. These changes relate primarily to the way customers interact with businesses and their products – interactions that form what we call the customer experience. Companies are constantly improving the value of their offerings through connected devices to create a “total customer experience”.